Refund policy
Refund & Return Policy
At Eckman Designs, each piece is crafted with care and inspected before shipment. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, items must be:
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Unworn and in original condition
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Returned in the original packaging
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Accompanied by proof of purchase
Certain items are final sale and cannot be returned, including:
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Custom or personalized jewelry
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Resized rings
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Special order pieces
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved returns will be issued as store credit or refunded to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly.
Start a Return
To begin a return, please contact us at: